[IT] Contact Centre Capability Uplift
Original TEI
$7.8m
Current TEI
$4.2m
Cost Overrun
$-3.6m
-45.9%
Schedule Overrun
0.0 months
Original: Dec 2025
→ Dec 2025
Cost Status
On Track
Time Status
Unknown
Description
WorkSafe’s telephony system is built upon ageing infrastructure and tech. The introduction of a contact-centre-as-a-service will uplift person-centred services and ensure continuity for frontline support of injured workers and the Victorian community
Cost History (TEI over time)
Timeline Drift
No timeline snapshots recorded yet.
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